RETURN & REFUND

DATE OF LAST UPDATE: August 3, 2023

Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on shirtwrapz.com in accordance with the terms below:

A return authorization must be requested within 30 days of your date of delivery. You must contact us at [email protected] to request and receive an RMA.

The return authorization number must be included along with your returned product. 

Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Thank you for shopping with Shirtwrapz! We value your satisfaction and want to ensure a smooth return process for you. Please read our return and refund policy carefully:

1. Shipping and Handling Charges, Gift Wrap Fees, and Taxes:

Please note that shipping and handling charges, gift wrap fees, and any taxes paid (such as state, customs, or VAT) are non-refundable.

2. Responsibility for Return Shipping:

As the customer, you are responsible for prepaying all shipping charges for returning the product(s) to Shirtwrapz. Additionally, you assume the risk of loss or damage to the returned product(s) while in transit back to our facility.

3. Return Authorization Requirement:

For a hassle-free return process, it is essential to obtain a return authorization from Shirtwrapz before sending back the product(s). This ensures that your return is correctly processed.

4. Full Return of Product(s) and Accessories:

Please make sure to return the product(s) with all parts and accessories originally included with your purchase. If the product is returned (a) without a return authorization from Shirtwrapz or (b) without all the necessary parts and accessories, we reserve the right to either refuse acceptance of the return or charge a restocking fee.

5. Restocking Fee:

In cases where a restocking fee applies, the fee will be 30% of the original price of the product(s) or the retail value of the missing parts and accessories, whichever is higher.

6. Inspection and Restocking Fee:

If the returned product is inspected and found to be in good physical condition, we reserve the right to charge a 30% restocking fee. This fee is intended to cover the cost of labor and repackaging for a product that is found to be in good condition.

Please note that our return and refund policy is subject to change without prior notice. If you have any questions or concerns regarding your return, feel free to contact our customer support team for assistance.

Thank you for choosing Shirtwrapz, and we hope you enjoy your shopping experience with us!

Non-returnable items:

• Gift cards 
• Downloadable software products 
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable)
• Book with obvious signs of use 
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
• Any item not in its original condition is damaged or missing parts for reasons not due to our error 
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Gifts

1. Gift Purchases Shipped to You:

If you received an item as a gift, and it was shipped directly to your address, you are eligible to receive a gift credit for the value of the returned item. Upon receiving the returned item, we will issue a gift certificate and mail it to you.

2. Non-Gift Purchases or Gifts Shipped to the Gift Giver:

For non-gift purchases or items where the gift giver had the order shipped to themselves to give to you later, any eligible refunds will be processed and sent directly to the gift giver. They will be notified about the return and the refund process.

Please note that the refund will be made according to the original payment method used for the purchase. If you have any questions or concerns about our return and refund process, please don't hesitate to contact our customer support team. We are here to assist you throughout the process.

Still have questions about your return? Contact customer service at [email protected].